Automated review-request workflows
A complete post-service sequence—check-in, review request, one reminder—triggered automatically when a job is marked complete.
Review automation for local service businesses
Turn More Customers Into Google Reviews
Automated, personalized follow-up that helps local businesses consistently request genuine reviews—without relying on employees to remember.
- Honest requests only
- One reminder, then we stop
- Month-to-month
Illustrative product preview
The gap
Your happiest customers are the ones who never leave a review
Not because they were unhappy—because they got in the car and got on with their day. And asking well takes consistency that a busy front desk can rarely sustain.
Without a system
- Satisfied customers mean to leave a review and simply forget once they've left.
- Asking depends on which employee is working, how busy the day is, and whether they remember.
- The ask lands awkwardly in person, so it gets skipped entirely.
- An unhappy customer leaves without saying anything—and you hear about it publicly.
With Spade Review Co.
- Every eligible customer gets the same thoughtful follow-up, on the same schedule, every time.
- The request is written in your voice and asks for an honest experience—nothing more.
- Your team's workload doesn't change. Nobody has to remember anything.
- When a customer replies with a problem, you're notified so you can fix it directly.
How it works
Five steps. Then it runs on its own.
Once your workflow is configured, the sequence repeats after every completed job without anyone on your team lifting a finger.
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Customer completes a service
Your booking system, CRM, or job list tells us the appointment closed out. That's the only trigger the workflow needs.
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A personalized check-in is sent
A short, human message using the customer's first name and your business name—asking how everything turned out. No pitch, no link.
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An honest Google review request follows
A polite ask for their honest experience, with your direct Google review link so it takes seconds. We never ask for a rating, and we never filter by sentiment.
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One polite reminder, if needed
If there's no response, a single friendly nudge goes out. That's the last message in the sequence—there is no third ask.
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You track activity and new reviews
See what was sent, who replied, and which new reviews came in. Complaints are surfaced immediately, and a written summary arrives monthly.
Services
Everything included in the engagement
Built for auto detailers, tint shops, mechanics, barbers, med spas, roofers, and any other business that works by appointment.
Customized customer messages
Copy written in your voice, with your business name, your team's names, and wording matched to your trade—not a generic template blast.
Google review-link setup
We locate and test your direct Google review link so customers land on the review box in one tap, on mobile, with nothing to search for.
Review monitoring & response support
We watch for new reviews as they post and help you draft professional, on-brand responses—positive and negative alike.
Complaint notifications
If a customer replies with a problem, you're alerted right away so you can make it right before it becomes a public review.
Monthly performance reports
A plain-English monthly summary: messages sent, replies received, new reviews observed, and what we recommend adjusting next.
Message preview
What your customer actually receives
Two messages, written like a person wrote them. Plus one reminder only if there's no response.
- Message 1 — the check-in Sent shortly after the service is marked complete. Its only job is to confirm the customer is happy and to open the door if they aren't.
- Message 2 — the honest ask Sent after a positive or neutral check-in, with your direct Google review link. It asks for an honest experience, never for a five-star review.
- Message 3 — one polite reminder Only if there's been no response. After this, the sequence ends for that customer and no further messages are sent.
On compliance: messaging is only sent to customers you confirm are eligible to be contacted, every message identifies your business, and opt-out requests are honored immediately and permanently. We do not screen customers by predicted sentiment or gate the review link behind a rating.
Pricing
One plan. No long-term contract.
Straightforward monthly pricing for the full service. Cancel any time before your next renewal.
Standard Plan
Review Automation
$297
per month
Billed monthly · Month-to-month · Cancel any time
- Automated post-service review-request workflow
- Custom message copy written in your voice
- Google review-link setup and testing
- Review monitoring and response support
- Complaint notifications sent directly to you
- Monthly performance report
Continued service after the initial pilot period requires approval from Spade Review Co. Pricing does not include any third-party messaging or software fees, which are billed to you by those providers. Any one-time setup fee is quoted in writing before work begins and becomes nonrefundable once setup starts. We do not guarantee any number of reviews, star rating, or search ranking.
How the engagement works
- Pilot first
- New clients begin with a pilot period so we can both confirm the workflow fits your business. Continuing past the pilot requires our approval as well as yours.
- Month-to-month
- No annual commitment. Billing renews monthly until you cancel, and cancelling stops the next renewal.
- Payment
- Checkout is not enabled on this site yet. After your demo we send an invoice or a secure payment link—no card details are ever collected through this page.
- What's not promised
- We guarantee the process, not the outcome. Review volume depends on your customer count, your service quality, and each customer's own decision.
FAQ
Questions worth asking
No—and you should be skeptical of anyone who does. We don't guarantee any number of reviews, any star rating, or any change in your Google ranking. What we do guarantee is the process: every eligible customer gets a consistent, personalized follow-up after every completed service. How many reviews that produces depends on your customer volume, the quality of your work, and each customer's own choice.
No. Per completed service, a customer receives at most three messages: the check-in, the review request, and one polite reminder. Then the sequence stops. Every message identifies your business and includes opt-out instructions, and opt-outs are honored immediately and permanently across all future sequences.
Only the customers you submit as eligible to be contacted. You set the rules—for example, completed jobs only, first-time customers only, or excluding warranty and rework visits—and you can exclude any individual customer at any time. You are responsible for confirming that the customers you submit have consented to be contacted in line with applicable law.
Yes. Your customer data stays yours. We act as a service provider and use it only to deliver the services you've contracted—nothing else. We don't sell it, rent it, or market to your customers on our own behalf. You can request an export or deletion of your customer data at any time. See the Privacy Policy for the full detail.
It depends on what you already use. Many booking, POS, and CRM tools can be connected through a scheduled export, a shared spreadsheet, a webhook, or an available integration. We review your specific setup on the demo call and tell you honestly what's possible. If a direct connection isn't available, we configure a simple upload or scheduled hand-off so the workflow still doesn't depend on staff remembering to ask.
Yes. Service is month-to-month with no long-term contract. Email us before your next renewal date and your service continues through the end of the period you've already paid for, then stops. Full detail is in the Cancellation & Refund Policy.
We start with a short call to understand how your jobs close out and who's eligible to be contacted. From there we configure and test your Google review link, write your message templates in your voice for your approval, connect your booking or CRM data, and run a test batch on a small group before anything goes live at full volume. You approve the final copy before the first real message is sent.
Book a demo
See it running on your own business
Tell us how your jobs close out and we'll show you exactly what your customers would receive—and what we'd need to connect.
- A short call — no obligation, no pressure
- A walkthrough of the exact messages we'd send
- An honest answer on whether your software can connect
- No payment details collected on this site
Prefer email? Reach us at hello@spadereviewco.com.